Support

Need help? Write to us and we will get back to you.

Please don't send health details or photos of your records. We can't see your log, and we don't need it to help. In the app, Settings › Contact us opens an email with the app and iOS version already filled in.

Subscription

Cancel or change your plan: on your iPhone, open Settings, tap your name, then Subscriptions, then Gramday. Cancel at least 24 hours before the trial or renewal date. Apple handles payment and refunds.
Restore a purchase: in Gramday, open Settings, then Subscription, then Restore purchases.
Refunds: request them from Apple at reportaproblem.apple.com.

Your data

Save a copy: Settings, then Your data, then Reports and export, then Export all data (CSV).
Report for your clinician: Progress, then Reports. Choose the dates, then Create PDF or Print. The report lists what you logged; it does not give advice.
Delete everything: Settings, then Your data, then Delete all data. This can't be undone. Export first if you want a copy.
New iPhone: Gramday keeps your log only on your iPhone. Moving with Apple's transfer or an iPhone backup usually brings it across, but export a copy first to be safe.

Reminders

Not getting reminders? On your iPhone, open Settings, then Notifications, then Gramday, and make sure notifications are allowed. A Focus mode (such as Sleep or Do Not Disturb) can hold them back.
Choose your reminders: in Gramday, Settings, then Reminders. You can turn on an earlier reminder, a second reminder if a dose isn't logged yet, and protein and water nudges.

Medical questions

Gramday can't give medical advice or tell you what to do about a dose. Follow your prescriber's and the medicine leaflet's instructions. If a symptom is severe or worrying, contact your clinician or emergency services.